Two response options - Family Response and Emergency Response

Caretrak uniquely offers two medical alert response options. Family Response connects families looking out for loved ones and can be used for more than emergencies and less urgent concerns. Emergency Response provides 24 hour medical alert service by a certified emergency response centre. In the event of an emergency, responders will be contacted.

Emergency Response
Emergency responders are contacted in the event of an emergency
  • The two-way call and GPS location information is sent to the certified 24/7 response centre
     

  • In an emergency, ambulance and responders will be contacted
     

  • At the same time, multiple care contacts are notified via text/email alerts
     

  • A separate emergency response profile is setup with the response centre. Contact(s) on this profile will be notified by phone in an emergency

 

Family Response
 
Caretrak Family Response is a tool that can be used for less urgent concerns
  • The two-way call is made to the user's chosen primary caregiver such as a family member. The phone number is programmed to the unit at the time of order and can be changed upon request to Caretrak
     

  • GPS is sent via text/email alerts to the primary family caregiver
     

  • At the same time, multiple care contacts are notified via text/email alerts
     

  • With inbound check-in calling, anyone can call the unit keeping everyone connected. The device is assigned a unique phone number