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Privacy Policy

Evolution Wireless Inc. (“Evolution Wireless”), is a distributor of third party devices and services including mobile personal response solutions promoted through its brand, Caretrak and has created this Privacy Policy in order to disclose its information gathering and dissemination practices.


Throughout this policy, “you” or “your” refer to the person buying and/or using a device or service, as well as, any third party end user for whom the person  who buys and/or activates the products and “we”, “our” or “us” refers to Evolution Wireless. 

Collection and Use of Personal Information


When you visit our website and related sites such as the Caretrak Portal :  


  • Your IP address may be used for security and monitoring purposes, to help diagnose problems with the sites or web servers, and to collect information about use of the sites. Your IP address may also be used to gather broad demographic information in an aggregated form


  • Sites may use cookies, log files and/or third interests to record session information, such as items that you purchase and to tailor the web pages based on the choices you make.


When you place an order and setup your device and services:


  • When you place an order over the phone or through the sites, we collect personal information such as home address, telephone number, email address and credit card information. We use this information to confirm your identity so that we can accurately manage your account, bill, collect and provide service for the devices and services that you have received from us.


  • When you setup your services over the phone or through our sites we may collect personal information such as emergency or caregiver contact information including, but not limited to, names, address, phone numbers and email addresses.  We use this information so that we can provide the services


  • As you do business with us, we may monitor and/or record your telephone conversations with our customer service to ensure service quality, verify sales and maintain records of calls and transactions.  


  • We may monitor and/or electronically record cellular transmissions related to your services, as well as conversations with you or others. That information and/or recordings or transcriptions of cellular transmissions or conversations may be shared with emergency responders and/or your emergency contacts and/or governmental authorities and/or other parties as we reasonably believe is necessary or would be helpful to them in providing you with assistance.


Once you become an Evolution Wireless customer:


  • We will use this information to administer offers and promotions.


  • We will use this information to protect you, and us, against error and fraud and to comply with legal requirements.


  • We may analyze your use of our products and services to help us provide better product recommendations and special offers that we think will interest you.


  • From time to time we may contact you by mail, phone or email for the purposes of making you aware of products and offers that you may be interested in.  Evolution Wireless requires your consent to send you commercial electronic messages such as emails to make you aware of products and offers.  Once you have provided this consent, you may opt-out of receiving these types of communications at any time.  Please refer to the “Opting Out” section below.


  • We collect through a third party service provider information about the approximate location of your product and other device status information in order to provide the services.  We use that information, as well as other usage and performance information also obtained from the networks to provide you with wireless voice and data services.  Information may be provided to emergency response service providers, emergency responders and/or your contacts that you have designated through any applications related to the products, as we reasonably believe is necessary or would be helpful to them in providing you with assistance. 


Links to other sites:


  • We work with partners and affiliates that respect the privacy of our users. Be aware, however, that third parties, including our partners, affiliates, and other content providers accessible through our sites, may have their own privacy and data collection policies and practices. For example, during your visit to our sites you may link to or view as part of a frame of content that is actually created or hosted by a third party. We are not responsible for the privacy practices of websites or other services operated by third parties that are linked from our sites. Once you leave our sites via such a link you should check the applicable privacy policy of the third party to determine, among other things, how they will handle any personal Information they collect from you.


Disclosure of Personal Information


Evolution Wireless may disclose your personal information under circumstances such as:


  • To your legal representative, provided that we are satisfied that your consent has been obtained by the representative.


  • To a credit collections and reporting agency.


  • To emergency response service providers, emergency responders and/or your emergency and caregiver contacts


  • We do not provide directly all the services related to your relationship with us. We use selected third party service providers/business partners to process or handle your personal information on our behalf and to provide various services such as web hosting, wireless and GPS network services, invoicing, product/service fulfillment, and emergency response services, and you acknowledge that we may share information about you to them.


  • Some of our selected third party service providers/business partners are located outside of Canada. As a result, your personal information may be accessible to regulatory authorities in accordance with the laws of these jurisdictions.


  • In order to comply with applicable law or court of law.


  • To transfer information to a successor in interest that acquires rights to that information as a result of the sale of Evolution Wireless or a transfer of all or substantially all of its assets


Protection of Personal Information


  • We will not collect, use, sell or disclose your personal information for any purpose other than those identified above, except with your consent.


  • We use encryption technologies and/or security safeguards when transferring and receiving personally identifiable information exchanged with our sites. 


  • Information collected about the approximate location of your device and/or other device information is not sent over the networks with any of your personally identifiable information and is associated with a device identification number.  The device identification number is associated with your personal information only on secure platforms for purposes of managing your order, device, account and services  


  • Text and email alert notifications sent from any of our applications are sent via third party cellular networks.  Security and privacy protocols of the cellular networks apply


  • We will strive to keep your personal information as accurate and up-to-date as is necessary for the purposes identified above. If you identify any incorrect or outdated information requiring amendment, please contact us.  


  • We will honour any request you may make for access to your personal information.


We have taken strong measures to ensure the security and confidentiality of your personal information. The sites have security measures to protect against loss, misuse and/or alteration of the information that you provide. Please note that we cannot guarantee the security of personal information. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of personal information at any time although we have ensured that there are preventative measures in place  

Opting Out – Your Right


We would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. However, you do have choices and can refuse or withdraw your consent as follows:


  • You may have your name removed from our telephone, mail or e-mail marketing lists. We use these lists to inform you of relevant products, services and special offers that may be of benefit to you.


If you have any questions or concerns about our privacy practices, please contact us as noted below.  

Evolution Wireless, Inc.


1315 Pickering Parkway, Suite 300, Pickering ON L1V 7G5


Telephone: 1-855-333-3381


Please review this privacy policy periodically as we may update it from time to time. This policy was last revised November, 2015

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